Refund Policy

This Refund Policy distinguishes direct desktop software purchases through Lemon Squeezy, Apple App Store purchases, and coaching and consultation booked through Square.

Sections 1–7 apply only to direct desktop software purchases through Lemon Squeezy. Apple purchases and coaching are covered separately in sections 8 and 9.

Nothing in this policy limits rights you may have under applicable consumer law.

1. Direct desktop software — Lemon Squeezy

Direct desktop software is sold as digital downloads, with license-key activation where applicable.

Because digital products can be downloaded, accessed and activated immediately, refunds are considered according to the conditions below.

2. Free trial

Where available, we provide a free trial so you can test the software on your own system before purchasing.

Please use the trial to confirm that the software works with your operating system version, audio or MIDI devices, host applications and workflow.

3. Direct software: 14-day refund window

You may contact support within 14 days of purchase to request a refund if:

• the software does not work as expected on your system;
• there is a technical issue that prevents normal use;
• the issue cannot reasonably be resolved after contacting support;
• you purchased the product by mistake and have not made substantial use of the license.

Requesting a refund

To request a refund, contact vaultnaemsae@icloud.com and include:

• the email address used for the purchase;
• the product name;
• the date of purchase;
• a brief description of the issue.

4. When refunds may be refused

Refunds may be refused where:

• the request is made more than 14 days after purchase;
• the software works as described and the purchase was completed correctly;
• the customer did not check compatibility despite a trial being available;
• there is evidence of license-key sharing, misuse, fraud or refund abuse;
• the request concerns a feature or platform that was not advertised as supported.

5. Compatibility issues

If the software does not work on your system, please contact support first. We may ask for basic technical information such as your operating system version, device setup, screenshots or error messages.

If the issue cannot reasonably be resolved, a refund may be approved within the 14-day refund window.

6. Processing refunds

Direct desktop software purchases in this section are processed by Lemon Squeezy. Approved refunds are normally returned to the original payment method through Lemon Squeezy.

The time it takes for funds to appear may depend on the payment method, bank or card provider.

7. Chargebacks and fraud prevention

Please contact support before opening a payment dispute or chargeback. We aim to resolve genuine problems fairly.

Fraudulent purchases, license misuse, repeated refund abuse or chargeback abuse may result in license cancellation and refusal of future purchases.

8. Apple App Store purchases

Apple App Store products are purchased through Apple, not Lemon Squeezy. Apple's transaction and refund mechanisms apply alongside applicable consumer rights.

For an Apple transaction, use Apple's refund request guidance. The direct desktop software conditions in sections 1–7 do not describe or promise Apple's refund criteria.

9. Coaching and consultation — Square

Coaching and consultation bookings and applicable payments are handled through Square, not Lemon Squeezy.

Fixed-price coaching and consultation sessions booked online require payment in full at the time of booking.

Cancellations or rescheduling are permitted up to 24 hours before the scheduled start time.

Cancellations within 24 hours and no-shows are non-refundable and subject to the full session fee.

10. Contact

For refund requests or support, contact vaultnaemsae@icloud.com